Operations Head - FMCG

Qualifications:

- Bachelors/Masters degree in Business Administration, Supply Chain, Operations Management, or related field.

- 7+ years of proven experience in operations, supply chain, or logistics, preferably in ecommerce, retail, or FMCG.

- Strong leadership and people management skills.

- Expertise in supply chain design, warehouse operations, vendor negotiations, and fulfillment strategies.

- Knowledge of ERP/WMS systems and ecommerce operations tools.

- Analytical mindset with strong problem-solving skills.

- Excellent communication and stakeholder management abilities.

Responsibilities:

- Strategic Operations Management: Develop and implement operations strategies aligned with business goals.

- Supply Chain & Logistics: Manage end-to-end supply chain operations including procurement, warehousing, order fulfillment, and last-mile delivery.

- Process Optimization: Streamline workflows, introduce automation tools, and ensure operational efficiency at scale.

- Inventory & Vendor Management: Oversee demand forecasting, stock replenishment, and vendor relationships to ensure availability and cost control.

- Team Leadership: Build, mentor, and lead the operations team across warehouse, logistics, and support functions.

- Technology Enablement: Work with product and tech teams to integrate tools that enhance tracking, visibility, and reporting.

- Customer Experience: Ensure on-time delivery, quality packaging, and smooth returns management for superior customer satisfaction.

- Cost & Performance Tracking: Monitor KPIs, control budgets, and continuously drive down operational costs while maintaining service quality.

- Compliance & Risk Management: Ensure adherence to regulatory guidelines, safety standards, and operational compliance.