Operational Excellence Role - IT

Experience - 15+ years

Location: Bangalore/Chennai/Mumbai/Pune

Looking for candidates who can join with 30 Days.

We are seeking a seasoned leader to work in our Operations Excellence team and drive transformative initiatives across P&L improvement, process optimization / re-engineering, talent transformation, and optimisation of People Supply Chain.

Key Responsibilities:

Strategic Leadership:

- Define and execute the strategic vision for Operations Excellence to align with the organizations growth and profitability goals.

- Build a culture of continuous improvement and operational efficiency across all functions.

P&L Optimization:

- Identify opportunities for cost reduction and margin improvement through process streamlining and efficiency programs.

- Lead initiatives to improve profitability across service delivery and internal operations.

Process Improvement:

- Oversee the design and implementation of scalable processes to enhance operational performance.

- Leverage data-driven insights to optimize workflows and eliminate bottlenecks.

Talent Transformation and Workforce Management:

- Work with the L&D function to develop and implement talent transformation programs, including reskilling and upskilling initiatives.

- Collaborate with PSC and markets to drive capacity planning, optimize workforce deployment, and ensure readiness for future business needs.

Capacity and Resource Planning:

- Establish and maintain effective capacity planning models to support seamless project delivery.

- Partner with delivery leaders to ensure resource optimization and utilization.

Stakeholder Engagement:

- Work closely with senior leadership, delivery teams, and clients to understand business needs and align operational strategies.

- Serve as a trusted advisor on operational metrics and performance improvement.

Qualifications:

Education:

- Bachelors degree in Business Administration, Operations Management, or a related field;

- MBA or equivalent advanced degree preferred.

Experience:

- 20-25 years of experience in leadership roles with exposure to IT services operations, finance, talent transformation, and workforce management.

- Proven track record in cost and margin improvement, process optimization, and risk management.

- Deep understanding of capacity planning, reskilling, and compliance frameworks.

Key Skills and Competencies:

- Strong analytical and problem-solving skills with a focus on driving measurable outcomes.

- Exceptional communication and stakeholder management abilities.

- Proficiency in leveraging data and analytics for decision-making.

- Experience in leading cross-functional teams and managing large-scale transformation projects.

- Adept at balancing strategic initiatives with operational execution.