One Mobikwik Systems - Director- Fraud Operations & AML

Job Title: Director -Fraud Operations & AML

Location: Gurgaon

Department: Fraud Ops & Risk

Reports To: Chief Risk Officer

Position Summary:

We are seeking a seasoned and strategic leader to head our Fraud Operations and Anti-Money Laundering (AML) functions.

The successful candidate will be responsible for designing, executing, and overseeing robust fraud prevention and AML compliance frameworks.

This role ensures effective protection against financial crime threats while maintaining compliance with relevant laws and regulations.

Key Responsibilities:

Fraud Operations:

- Lead the development and execution of fraud detection, prevention, and investigation strategies.

- Build and manage a high-performing fraud operations team.

- Implement systems and controls to monitor transactional activity and detect anomalies.

- Analyze fraud trends, investigate root causes, and drive process improvements.

- Collaborate cross-functionally to embed fraud controls into products, operations, and customer experience.

- Ensure timely resolution of fraud alerts and incidents, including customer recovery processes where applicable.

- Liaise with law enforcement agencies, including police and the Ministry of Home Affairs (MHA), as well as partner banks, to support fraud investigations and legal proceedings.

- Regularly report on fraud KPIs, emerging risks, and incident summaries to senior leadership

Anti-Money Laundering (AML):

- Oversee the AML compliance program in accordance with local regulations.

- Manage transaction monitoring systems, sanctions screening, and escalation of suspicious activity.

- Lead the filing of Suspicious Transaction Reports (STRs) or equivalent with regulators as required.

- Update and enforce AML policies and procedures across business units.

- Conduct AML risk assessments and coordinate internal audits or regulatory reviews.

- Deliver AML training and awareness programs to staff across the organization.

Qualifications:

- Bachelor's degree in Finance, Law, Business, or related field (Master's preferred).

- 10+ years of experience in fraud prevention and AML compliance, preferably in financial services, fintech, or e-commerce.

- Deep understanding of AML regulations and financial crime frameworks.

- Experience implementing and managing fraud/AML systems and tools.

- Proven leadership skills and ability to manage cross-functional teams.

- Preferred certifications: CAMS, CFE, CFCS, or equivalent.