JOB DESCRPTION:

- We are seeking a National Sales Head Direct Sales to lead the setup and scaling of our direct sales channel across the country.

- The ideal candidate will have a military or defense background, with experience in insurance sales, door-to-door sales leadership, and service-to-sales.

- This leadership position requires an entrepreneurial mindset to build and establish a new direct sales channel, while also driving operational excellence, sales growth, and team performance.

- You will be responsible for designing the structure, recruiting and training the sales force, and developing the processes to support the long-term success of the channel.

Designation: Direct Sales Head.

Function / Vertical: Direct Sales.

Reporting to: CEO.

Location: Mumbai - Powai.

Educational Qualification: Bachelor's Degree (MBA Preferred).

Industry Type: Insurance Broking.

Roles and Responsibilities:

Strategic Sales Leadership:

- Develop and implement the national direct sales strategy to meet or exceed revenue targets.

- Lead, mentor, and manage regional sales leaders and direct sales teams, focusing on performance, productivity, and development.

- Define clear sales targets, KPIs, and performance metrics to ensure alignment with overall business goals.

- Explore new market opportunities and growth strategies to expand the customer base and increase sales volume.

- Ensure integration of service-to-sales principles, empowering sales teams to leverage existing customer service interactions as opportunities for upselling, cross-selling, and new customer acquisition.

Service-to-Sales Integration:

- Establish and promote a service-to-sales approach across all customer-facing teams to convert service inquiries into sales leads.

- Develop processes that enable customer service teams to identify sales opportunities during service interactions and hand them over to the sales teams for conversion.

- Train and empower the team to handle customer concerns and service touchpoints in a way that nurtures customer relationships and increases sales.

Team Management & Development:

- Recruit, train, and develop a high-performing direct sales team, leveraging military discipline and leadership experience.

- Provide ongoing coaching and feedback to improve sales performance and ensure continuous professional growth.

- Foster a culture of accountability, high performance, and collaboration, with clear individual and team goals.

- Develop a robust talent pipeline for key sales positions and ensure ongoing succession planning.

Sales Operations & Execution:

- Oversee the day-to-day execution of the sales strategy, ensuring teams meet and exceed their sales quotas.

- Define best practices and sales processes for both door-to-door sales and insurance sales operations.

- Monitor the effectiveness of sales and service-to-sales processes, continuously adjusting strategies to drive maximum efficiency and impact.

- Implement sales enablement tools, CRM systems, and training programs to support the sales teams' success.

Customer Engagement & Market Penetration:

- Drive customer engagement strategies that turn every service interaction into an opportunity for sales.

- Oversee the development of tailored sales approaches that cater to both individual and corporate clients.

- Build and nurture strong, long-term relationships with customers, ensuring satisfaction and loyalty, which can drive repeat business and referrals.

Sales Performance & Analytics:

- Track and report on sales performance, including service-to-sales conversion rates, sales pipeline, and overall revenue growth.

- Conduct regular performance reviews to identify trends, successes, and areas of improvement.

- Use data and insights to optimize sales strategies and maximize ROI.

Budgeting & Financial Management:

- Develop and manage the direct sales budget, ensuring alignment with company revenue targets and financial goals.

- Monitor sales expenses and ensure that sales campaigns deliver maximum return on investment.

- Ensure the profitability of sales initiatives while maintaining cost-effective strategies.

Relevant Experience:

- 15+ years of experience in sales, with a minimum of 5 years in a leadership role, preferably in a direct sales environment.

- Proven experience in building and scaling a direct sales team.

- Strong track record of achieving sales targets and driving revenue growth on a national scale.

- Experience in managing large, multi-regional sales teams and cross-functional collaboration.

No of years of experience: 15-20 Years.

Skills & Competencies:

- Exceptional leadership and coaching skills with the ability to inspire, motivate, and drive results.

- Strong ability to integrate service-to-sales strategies and create processes that empower teams to identify sales opportunities within customer service touchpoints.

- Excellent communication, negotiation, and interpersonal skills.

- Analytical mindset, capable of using data to inform decisions and improve sales outcomes.

- Ability to manage sales pipelines, track conversions, and ensure a consistent flow of business.

- Proficiency with CRM systems, sales enablement tools, and Microsoft Office Suite.

Compensation: 40L-55L.

Behavioral competencies:

- Military discipline and leadership, with the ability to manage and motivate diverse teams.

- Experience in both service and sales environments, with the ability to recognize and capitalize on sales opportunities in service interactions.

- Strong customer-centric approach, with a focus on building and maintaining long-term relationships.

- Ability to work under pressure and manage multiple priorities.

- Strong problem-solving skills and a customer-centric approach.

- High level of integrity and professionalism.

- Willingness to travel as required to support regional sales teams and client meetings.