Northern Operating Services - Manager - Content Management & Reporting

About Northern Trust:

Northern Trust, a Fortune 500 company, is a globally recognized, award-winning financial institution that has been in continuous operation since 1889.
Northern Trust is proud to provide innovative financial services and guidance to the worlds most successful individuals, families, and institutions by remaining true to our enduring principles of service, expertise, and integrity.
With more than 130 years of financial experience and over 22,000 partners, we serve the worlds most sophisticated clients using leading technology and exceptional service.

Job Profile Summary:

- Regulatory guidelines for financial institutions have increased the requirements and responsibilities associated with outsourcing services to affiliates and third parties.

- The Content Management and Reporting Lead, who reports to the Head of Service Governance Office, will be responsible for the design, development, and production of periodic and ad-hoc Management

Information around Legal Entity Governance, Service Level metrics, KPIs, KRIs, Operational Resiliency and Control to support Enterprise COO Objectives and Key Results.

- This role will interact with COO Global leads, Technology and Data Digital Teams to develop a reporting strategy that is robust and sustainable.

- The role will involve assessing current state, developing the future model and leading the program to transform COO reporting.

Major Duties:

- Leads the design, development and production of periodic and ad-hoc Management Information around Legal Entity Governance, Service Level metrics, KPIs, KRIs, Operational Resiliency and Control to support Enterprise COO Objectives and Key Results.

- Responsible for the creation of reporting templates to synergize reporting across Enterprise COO.

- Coordination and collaboration as central point of contact for any Management related data activity and any other related management reporting.

- Prepare presentation decks for monthly/quarterly updates.

- Responsible for the buildout and leadership of an efficient and effective reporting team.

- Identifies and implements opportunities for improvement and efficiency in reporting across Enterprise COO.

- Remains informed on Data Warehousing strategy to develop future focused reporting capabilities.

- Carries out complex initiatives involving multiple disciplines and/or ambiguous issues.

Knowledge;

- Confident with strong interpersonal and verbal/written communication skills.

- Strong understanding of data analytics and related tools including but not limited to Power BI, ServiceNow, Fusion, Coupa.

- Strong influencing and negotiation skills.

- Service orientation, professionalism, proactive and strong client/business focus, and accountability.

- Accuracy and attention to detail imperative.

- Strong analytical skills with the confidence to raise issues.

- Ability to prioritize.

- Excellent oral and written communication skills are required.

- In-depth Functional / Industry Knowledge is required.

- Highly flexible and adaptable to change in a high demand environment.

- Technical skills / systems knowledge (e.g Peoplesoft) is required.

- Leadership and organizational skills are required to determine the Business Unit's goals, resources needed, and to assess and develop the skills of staff.

Experience :

- 12 + years of Financial Services Management experience.

- Experience managing teams across multiple jurisdictions.

- Internal Partners 3 Years as an operations Manager or 1 year as a Division Manager.

Working With Us:

As a Northern Trust partner, greater achievements await.

You will be part of a flexible and collaborative work culture in an organization where financial strength and stability is an asset that emboldens us to explore new ideas.

Movement within the organization is encouraged, senior leaders are accessible, and you can take pride in working for a company committed to assisting the communities we serve! Join a workplace with a greater purpose.

Wed love to learn more about how your interests and experience could be a fit with one of the worlds most admired and sustainable companies! Build your career with us and apply today.
#MadeForGreater.