NKlusive - Compliance & Governance Specialist
Compliance & Governance Specialist
About NK Realtors:
NK Realtors is one of Indias largest and most trusted real estate service providers, with a 40+ year legacy of integrity and excellence.
Headquartered in Kolkata, we are recognized for our customer-first approach, employee-centric culture, and robust governance practices.
NKlusive, our premium and luxury homes division, redefines exclusivity, sophistication, and trust in high-value real estate.
We are seeking a Senior Compliance & Governance Specialist to strengthen our compliance framework, safeguard customer confidence, and ensure governance discipline across all operations.
Role Overview:
The Senior Compliance & Governance Specialist will act as a custodian of compliance, governance, and customer trust within NKlusive.
This role is critical to ensuring that every business process, customer interaction, and operational workflow reflects the highest standards of transparency, accountability, and service expected in luxury real estate.
Key Responsibilities:
Compliance & Governance:
- Drive compliance audits across documentation, CRM/ERP systems, and communication channels.
- Identify risks, non-compliance, and process gaps; propose corrective actions and preventive frameworks.
- Maintain updated compliance trackers, reports, and dashboards for leadership visibility.
- Ensure alignment of processes with company policies, vision, and industry standards.
Customer Assurance & Grievance Handling:
- Act as a senior escalation point for customer grievances raised through the Customer Grievance Cell.
- Ensure swift and empathetic resolution of issues, reinforcing brand trust.
- Conduct structured customer feedback surveys, analyze insights, and highlight areas for improvement.
Process Excellence & Risk Mitigation:
- Partner with internal teams to embed governance checks into operational workflows.
- Recommend and implement process improvements to enhance efficiency and reduce compliance risk.
- Leverage data analytics and MS Excel (pivot tables, advanced functions) to monitor trends and identify recurring issues.
Collaboration & Advisory:
- Work closely with cross-functional teams to promote a culture of compliance and accountability.
- Advise management on governance-related matters, emerging risks, and best practices.
- Assist in audits, policy rollouts, and compliance training sessions.
Required Skills & Qualifications:
- Graduate/Postgraduate in related discipline (Management/Legal/Process specialization preferred).
- 4-8 years of experience in compliance, process governance, or audit roles (Real Estate/Financial Services/Hospitality sectors preferred).
- Strong knowledge of compliance auditing, process controls, and grievance management.
- Proficiency in MS Office Suite, particularly Excel (pivot tables, lookups, data analysis).
- Excellent communication (verbal & written), conflict resolution, and stakeholder management skills.
- Fluency in English & Hindi is mandatory; working knowledge of Telugu is an added advantage.
Why Join Us:
- Be part of Indias most trusted real estate brand with over 40 years of credibility.
- Work on high-impact compliance initiatives in the premium & luxury real estate segment.
- Drive governance and trust in a customer-sensitive, high-value market.
- Access a growth-driven, employee-first environment with long-term career opportunities
Didn’t find the job appropriate? Report this Job
