Regional Business Manager - Niyo Forex (Bangalore, Delhi, Mumbai)

Brief Description of Company : Niyo was founded in 2015 with the vision of changing the way Indians approach their finances - no matter where they work, what they earn, or how tech-savvy they are. To date, we've raised $179.3 Million in funding and have maintained a sharp focus on identifying customers' banking pain points and crafting solutions that improve their experience. Backed by Notable investors including Accel, Lightrock, Multiples, Beams FinTech and Prime Venture.

Niyo has grown from a startup to a robust player in digital fin-space catering to over a million customers. Our flagship offerings include:

1. Niyo Global Card which allows users to spend abroad without any hidden markup fees on single card to facilitate international payments and travel-related services. This flagship product offers Zero forex markup: Unlike traditional banks that charge up to a 5% markup on international transactions, Niyo only applies the standard VISA exchange rate, linked to a domestic bank account of partner banks. Also extends to other flagship services via state-of-the-art mobile-app. More at https://goniyo.com/zero-forex-card

Other Products & Services from Niyo Group:

- NiyoX is a digital banking app that combines personal banking & investment services in one platform.

- NiyoMoney which drives wealth management with in-built robo-advisory for Investment in Mutual Funds, Stocks and Goals all from one app.

- Niyo Forex for forex buy/sell & services by Kanji Forex as subsidiary partner; with 90 years of confidence & goodwill. Operational in branches as well as cash-to-order service model.

- Niyo Bharat offers Lifetime zero balance prepaid cards for blue collar employees.

About the role:

We are seeking dynamic sales leaders to join our team. They will be responsible for managing the regional team of relationship managers with regards to their day-to-day deliverables for either B2C customer or corporate clients. The ideal candidates should possess excellent communication skills, be presentable and have a proactive attitude towards sales & services by owning the brand identity and team managing experience.

Key Responsibilities:

Team Leadership & Management

- Lead and manage a team of 20-30 Concierge Relationship Managers to deliver exceptional customer service and operational efficiency.

- Set clear goals, drive performance, and monitor team KPIs to align with business objectives.

- Provide coaching, training, and motivation to enhance team productivity and skills.

Business Development & Expansion

- Drive cross-sell and upsell initiatives for products like Forex Cards, Remittance, FX Cash, and Value-Added Services (VAS).

- Identify and pursue new business opportunities targeting individual and corporate clients.

- Collaborate with product and marketing teams to launch and promote campaigns at the location.

P&L Ownership

- Oversee Profit & Loss (P&L) for the location, focusing on revenue growth and cost optimization.

- Track and analyse business performance metrics to achieve financial goals.

Channel & Corporate Business Management:

- Build and maintain strong relationships with channel partners, business associates, and corporate clients to expand market reach.

- Work with internal stakeholders to provide tailored solutions for corporate accounts.

Customer Experience & Compliance

- Ensure high customer satisfaction through service excellence and timely issue resolution.

- Maintain strict adherence to regulatory, compliance, and internal policy guidelines.

Reporting & Analysis

- Monitor performance reports, sales funnel metrics, and customer feedback to guide strategic decisions.

- Present periodic business reviews and insights to senior management.

Required Skills and Expertise:

- Excellent communication skills with data and project management.

- Interpersonal skills, with the ability to engage with leadership teams and clients effectively.

- Ability to manage team and multiple stakeholders in a fast-paced environment.

- Knowledge of any financial products sales & service will be an added advantage.

- Analytical mindset with a focus on P&L management

Other Requirements:

1. 05+ Years in any fin-tech or banking sales domain with focus on retention & growth.

2. Prior experience in managing a team and driving P&L for a category or region.

Values:

We live by these core values at Niyo:

- Bias For Action

- Customer Focus

- Innovation

- Integrity

- Ownership

- Teamwork

Life at Niyo: We are a Great Place to Work- certified company. We believe in best workplace policies and just distribution of company's growth with the employees.

Niyo is dedicated to fostering a diverse and inclusive workplace. As an equal opportunity employer, Niyo prohibits discrimination based on race, ethnicity, gender, gender identity, sexual orientation, disability, age, or any other legally protected status.