Myntra Reviews by Employees

About the Team The Customer Experience team represents the voice of Myntra's customers. This team has an enterprise wide vision and works with all functions (Supply Chain, Category, Technology, Contact Center, Marketing & Revenue, Operations, Cataloging etc) to ensure sustained performance across every leg of the customer journey. This entails strong cross functional understanding and stakeholder management to drive immediate action and process changes. The team comprises of a strong mix of analytical storytellers who turn data into actions. It also owns the customer experience index and is entrusted with providing the organization real time consumer insights. Work involves complex problem solving and program management of cross functional strategic initiatives targeted towards enhanced customer experience. Roles and Responsibilities - Candidate will be responsible to improve experience of our delivery service (forward & return) - Conceptualize and drive strategic initiatives along with cross functional teams (Category, Planning, Revenue and Product) to enhance customer experience - Own and define customer facing policies for the platform & coordinate with finance, internal business teams for there implementation - Own and keep evolving Cx measurement frameworks - Be true evangelist of customer experience - 8+ years of relevant experience in Consulting, E-commerce, project management, in B2C product/ tech companies, prior supply chain experience will be a plus Qualification & Experience - 8+ years of relevant experience in Consulting, E-commerce, project management, in B2C product/ tech companies, prior supply chain experience will be a plus - Strong creative thinking and ability to visualize and program manage execution of large cross functional projects of strategic importance - Distinctive stakeholder management, influencing skills to build and manage a complex ecosystem of internal and external partners - Analytical skills along with ability to drive insight from data. Understanding of data sciences concepts and modeling is desirable but not mandatory - Very high bias for action; Strong presentation, communication and stakeholder-management skills - Team player and excellent collaborator - People manager with experience of managing small - medium teams - Excellent academic record in whichever field, Masters from a premium school/university

Bangalore

Myntra - Associate Director - Customer Experience/Delivery Service 

Job Description for Myntra - Associate Director - Customer Experience/Delivery Service  in Myntra Designs Pvt. Ltd. in  Bangalore for (8-12) years of experience. Apply Now!