My Unisoft - Project Delivery Manager

Job Description for Project Delivery Manager:

- To coordinate and keep control on the implementation of all projects

- Handling Project Scope/milestones for implementation and Billing

- Visiting Clients to Ensuring Client Success and Gathering Feedback

- Closing the project as per the agreed time line including the deliverables.

- Collecting Data from the Sales Team and controlling the project scope

- Controlling the budget during implementation and managing Budget Variance

- Coordinating Weekly Reporting meetings and updating project status to management

- Analysing Risk Assessment processes/issues in projects

- Collecting Schedules and Plan Of Action from the team on a weekly basis

- Effectively utilizing available Resources for maximum utilization

- Improving Processes and Defining Methodologies for Process Improvement

- Understanding the project scope, schedule, deliverables; and working closely with internal stakeholders to cognise their needs and expectations.

- End to end project management - project initiation, planning, execution, control, and closure

- Escalating project issues to the senior management and the relevant resources when needed.

- Contributing to the delivery of all aspects of the project and services: controlling and reporting on project activities, systems.

- Driving accountability and continual service improvements - reviewing support practices, performing trend analysis on key operational metrics, ensuring a high focus on end-to-end project delivery.

- Reporting, analysing, and resolving issues related to the implementation, stakeholders, and project operations that may impact service quality; ensuring that stakeholders' questions and problems are resolved properly and quickly.

- Improving support experience for quality results by studying, evaluating, and redesigning processes, establishing and communicating service metrics, monitoring and analysing results, and implementing changes.

- Implementing process optimisation, improvements, and modernisation initiatives where appropriate.

- Identifying process and compliance issues, and implementing strategic solutions