ModMed Technologies - Operations Specialist - Customer Success

- Replacement Order Forms - Downgrading a solution or product and upselling the replacement

- Commit to Growth - Re-building quotes to accommodate future licenses.

- Helping CSMs process amendments to add on providers throughout the length of the Commit to Growth

- Fee Waivers for EMA to EMA Conversions - help build and support these waivers when clients acquire "child" practices and need to convert them to EMA

- Amending contracts for approved discounts - this helps CSMs get their contracts out quickly so we can recognize revenue faster

- Moving licenses from the parent account to the child account in CPQ- re-contracting - Creating new accounts and new contracts

- Moving Licenses from the Child account to the Parent account in CPQ - re-contracting - Creating new accounts and new contracts

- Amending contracts to correct billing errors -Not billing enough providers or billing incorrect start or end dates and the contract needs to be fixed in CPQ in order to flow over to NetSuite

- Clean up in CPQ - Fixing contract errors from CS members - EX.

- Incorrect ModMed Pay terminals were contracted.

- We helped the CSM correct this in the system and re-contract the new terminals and fixing typical Errors we see come through the CPQ Support Alias- CPQ Error Messages

- DMS Maintenance - keep all SOP/QRG in the document management system up to date by working with key stakeholders around CS.

- ModMed GPT (Chunking & maintenance) - similar to the above, Follow process to make sure all SOPs that have been updated are "chunked" and added to modmed GPT

- Ad Hoc Task Forces - examples include client reach out through Salesforce, Salesforce clean up

Related Experience / Qualifications Required:

- Bachelor's degree or equivalent (Healthcare relevant certifications or degrees)

- Require 3 years - Enterprise B2B software company roles in support, operations, professional services, or customer success.

- Prefer experience with Healthcare Tech, Salesforce, Quote to Cash systems

- Excellent English, communication, and written skills - Mandatory