MIS & Analytics Lead - Collections - Personal Loans

Job Title: MIS and Analytics Lead - Collections (Personal Loans)

Department: Collections

Location: Mumbai

Experience Required: 6-10 years

Book Size Handled: 8,000 10,000 Crores

Role Overview:

We are seeking a results-driven MIS and Analytics Lead to manage reporting, data analytics, incentive planning, and performance management for our Call Center and Field Collections teams. This role plays a critical part in driving insights for strategic decisions and operational excellence across the Personal Loans collections portfolio.

Key Responsibilities:

MIS & Reporting:

- Develop and maintain daily/weekly/monthly dashboards and reports covering performance of call center and field collections teams.

- Ensure accuracy and timeliness in preparation of MIS for internal leadership and external stakeholders.

- Automate regular reports using tools such as SQL, Excel, VBA, or BI tools (Power BI/Tableau).

Collections Analytics:

- Analyze collection trends, roll rates, bucket-wise efficiencies, and team performance.

- Generate actionable insights to improve collection strategies and minimize delinquencies.

- Work closely with strategy and ops teams to identify gaps and opportunities across geographies and channels.

Incentive Planning & Payout Management:

- Design and implement monthly/quarterly incentive plans aligned to business objectives.

- Calculate and validate incentive payouts across call center and field staff.

- Ensure transparent and fair incentive processes while driving high performance.

Stakeholder Collaboration:

- Liaise with finance, HR, and operations teams for seamless payout management and reporting alignment.

- Work with senior management to develop KPIs and business goals based on data insights.

- Collaborate with technology teams to enhance data infrastructure and system capabilities.

Key Skills & Qualifications:

- Bachelors/Masters degree in Engineering, Statistics, Finance, or related field.

- 6- 10 years of experience in MIS, data analytics, or collections strategy, preferably in NBFC/BFSI.

- Strong analytical skills with proficiency in SQL, Excel, Python/R (preferred), and BI tools.

- Experience managing performance metrics and incentive design for large operational teams.

KPIs / Success Metrics:

- Timeliness and accuracy of MIS reports.

- Impact of analytics-driven strategies on recovery efficiency.

- Incentive payout accuracy and process adherence.

- Improvements in portfolio quality and team productivity metrics.