Medika Bazaar - Key Account Manager

- Strategic Account Management: Develop and execute strategic account plans for assigned key accounts, outlining clear objectives, growth strategies, and action plans.

- Relationship Building: Cultivate and maintain strong, long-lasting relationships with key stakeholders at all levels within assigned accounts, becoming their trusted advisor and primary point of contact.

- Understanding Client Needs: Deeply understand the clients' business goals, challenges, industry trends, and organizational structure to identify how our [products/services] can best support their success.

- Value Proposition Communication: Effectively communicate the value proposition of our [products/services] to key clients, highlighting how they address their specific needs and deliver tangible business outcomes.

- Identifying Growth Opportunities: Proactively identify and pursue opportunities for upselling, cross-selling, and expanding the adoption of our [products/services] within key accounts.

- Problem Solving & Issue Resolution: Serve as the primary point of escalation for client issues, working collaboratively with internal teams to ensure timely and effective resolution, maintaining client satisfaction.

- Contract Negotiation & Management: Lead and manage the contract negotiation and renewal processes for key accounts, ensuring mutually beneficial agreements.

- Performance Monitoring & Reporting: Track key account performance metrics, analyze trends, and provide regular reports to internal stakeholders on account health, growth opportunities, and potential risks.