MediBuddy - Manager - Accounts Receivable Collections

Function - Finance and Accounts

Sub Function - Accounts Receivable (Collections)

Key Responsibilities:

- Strong experience in B2B AR collections - manage full-cycle collections in a high-volume, customer facing environment

- Set team collection targets and drive performance through consistent follow-ups and accountability

- Proactively follow up on overdue payments, ensuring timely resolution of all outstanding invoices

- Coordinate closely with the Account Management team to align on client status, dispute resolution, and relationship management

- Handle customer queries and provide timely, accurate customer ledger reconciliations to ensure clear understanding and smooth business operations

- Direct interaction with customers via calls and emails to push for payments and negotiate resolutions when needed

- Track AR aging reports and collection KPIs; regularly present insights and action plans to leadership

- Use data to identify trends and root causes of payment delays; recommend strategic interventions

- Continuously improve collections processes, tools, and team structure as the company grows

- Support audits and month-end close processes with accurate receivables reporting

Qualifications & Skills:

- Bachelor's and Masters degree in Accounting, Finance, or related field

- Minimum of 5 - 6 years of experience in accounts receivables, with a strong track record in B2B collections

- Strong knowledge of B2B AR processes, financial systems, and ERP tools (e.g., SAP, SAP-Ariba, Oracle, or equivalent)

- Excellent analytical, problem-solving, and decision-making skills

- Exceptional communication and interpersonal skills

- Experience in the healthtech industry is a plus