MediBuddy - Group Manager/Associate Director - Key Accounts

Function : Corporate Business

Sub Function : Key Account Management

Designation : Group Manager/Associate Director

Job Brief:

This role is responsible for developing and maintaining strong relationships with strategic clients, driving revenue growth, and ensuring customer satisfaction. This role requires a blend of strategic planning, business development, and operational execution to optimize customer value and long-term partnerships. The ideal candidate should have a strong background in account management, client servicing, and business expansion within a fast-paced, customer-centric environment.

Key Responsibilities:

- Develop and execute a strategic account plan for key clients to maximize revenue and customer satisfaction

- Identify and capitalize on growth opportunities within existing accounts

- Act as the primary point of contact for key accounts, ensuring seamless communication and issue resolution

- Drive revenue growth by identifying upsell and cross-sell opportunities

- Collaborate with internal teams to create tailored solutions that address client needs

- Monitor market trends and competitor activities to identify new business opportunities

- Build and nurture long-term, trusted relationships with key stakeholders and decision-makers

- Conduct regular business reviews and strategy sessions with clients

- Ensure proactive engagement to address client concerns and enhance customer experience

- Work closely with cross-functional teams (sales, marketing, product, finance, operations) to ensure seamless execution of client projects

- Manage contracts, service-level agreements, and key deliverables for assigned accounts.

- Mentor and guide junior account managers, fostering a high-performance culture

- Contribute to the development of best practices, processes, and frameworks for key account management

- Work closely with various external stakeholders including Insurance Companies, TPA's, Brokers etc

- Team Management and ensuring their Productivity & growth

Qualifications & Skills:

- Bachelor's/Master's degree in Business Administration, Marketing, Sales, or a related field

- 8-12 years of experience in key account management, sales, or business development, preferably in B2B industry

- Understand about Group Insurance ecosystem will be an advantage

- Proven track record of successfully managing large enterprise accounts

- Strong analytical and problem-solving skills

- Excellent communication, negotiation, and presentation abilities

- Ability to work collaboratively with internal and external stakeholders