MCUBE - Key Account Specialist

Roles & Responsibilities

- The ability to explain complex information clearly and simply

- Good sales, retention and negotiation skills

- Plenty of drive, initiative and motivation

- An honest and trustworthy manner

- Interact with the customers

- Answer the queries of customers and resolve their issues

- Enhance customer experience and foster relationships

- Improve credibility and create customer loyalty

- Attention to detail

- The ability to analyses and research information

- Providing help and advice to customers using your organization's products or services;

- Communicating courteously with customers by telephone, email, letter and face-to-face;

- Handling customer complaints or any major incidents,

- Keeping accurate records of discussions or correspondence with customers;

- Develop feedback or complaints procedures for customers to use

- Handling escalations

- Maintaining cordial relations with clients

- Improving customer service procedures, policies, and standards for your organization or department;

- Meeting with other managers to discuss possible improvements to customer service.

- Team Handling is a plus.

KEY COMPETENCIES:

- Excellent verbal and written communication

- Fluent in English (mandatory)

- Fast learner who can adapt to change

- Self-motivator

- Friendly, can-do attitude

- Knowledge of excel must

- Prompt and quick turnaround capability.

- Smart and pleasing personality.

- A person ready to take on responsibilities at all times.