Job Summary:

- Responsible for proactively soliciting and managing large group/catering related opportunities with significant revenue potential.

- Manages group/catering opportunities not handled by an Event Booking Center (EBC).

- Actively up-sells each business opportunity to maximize revenue opportunity.

- Achieves personal and team related revenue goals.

- Verifies business is turned over properly and in a timely fashion for proper service delivery.

- Responsible for driving customer/guest loyalty by delivering service excellence throughout each customer/guest experience.

- Provides service to customers in order to grow the account on behalf of the company.

CANDIDATE PROFILE:

Education And Experience:

- High school diploma or GED; 2 years experience in the sales and marketing, guest services, front desk, or related professional area OR 2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major; no work experience required.

CORE WORK ACTIVITIES:

- Understanding Market Opportunities & Driving Revenue.

- Targets group/catering accounts, markets, or segments with heavy emphasis on proactive solicitation and account saturation.

- Partners with group/catering counterpart to effectively manage the business opportunity.

- Responds to incoming group/catering opportunities for the property that are outside parameters of the

- Handles all opportunities if property does not participate in an EBC.

- Identifies, qualifies and solicits new group/catering business to achieve personal and each property's revenue goals.

- Focuses efforts on group/catering accounts with significant potential sales revenue.

- Develops effective group/catering sales plans and actions.

- Designs, develops and sells creative catered events.

- Maximizes revenue by upselling packages and creative food and beverage.

- Understands the overall market competitors' strengths and weaknesses, economic trends, supply and demand etc and knows how to sell against them.

- Closes the best opportunities for each property based on market conditions and individual property needs.

- Uses negotiating skills and creative selling abilities to close on business and negotiate contracts.

- Providing Exceptional Customer Service.

- Handles complex business with significant revenue potential as well as significant customer expectations.

- Builds and strengthens relationships with existing and new customers to enable future bookings.

- Activities include sales calls, entertainment, FAM trips, trade shows, etc.

- Develops relationships within community to strengthen and expand customer base for group/catering sales opportunities.

- Supports brand's Service and Relationship Strategy, driving customer loyalty by delivering service excellence throughout each customer experience.

- Provides excellent customer service in order to grow share of the account.

- Executes brand's Customer Service Standards and property's Brand Standards.

- Executes and supports the business Customer Service Standards and property's Brand Standards.

- Participates in and practices daily service basics of the brand.

- Executes exemplary customer service to drive customer satisfaction and loyalty by assisting the customer and ensuring their satisfaction before and during their program/event.

- Serves the customer by understanding their needs and recommending the appropriate features and services that best meet their needs and exceed their expectations, while building a relationship and loyalty to the property and brand.

- Gains understanding of the property's primary target customer and service expectations; serves the customer by understanding their business, business issues and concerns, to offer better business solution both prior to, and during the program/event.

- Building Successful Relationships. Works collaboratively with off-property sales channels (Market Sales, Strategic Accounts) to ensure sales efforts are coordinated, complementary and not duplicative.

- Manages and develops relationships with key internal and external stakeholders.

- Uses sales resources and administrative/support staff.