Marktine - Customer Success Manager

About the Role:

- We are looking for a proactive and customer-focused Customer Success Manager to ensure our clients achieve their desired outcomes using our products and services.

- You will be the primary point of contact for customers post-sale, responsible for driving adoption, retention, and overall satisfaction.

Key Responsibilities:

- Build and maintain strong relationships with assigned customers, understanding their business goals and challenges.

- Onboard new clients and guide them through the implementation and adoption process.

- Monitor customer health metrics, usage data, and feedback to proactively address issues and identify opportunities for value delivery.

- Collaborate with sales, product, and support teams to ensure seamless customer experiences.

- Conduct regular check-ins and business reviews with customers to assess satisfaction and uncover upsell or cross-sell opportunities.

- Develop and deliver customer training, webinars, and documentation to enhance user knowledge.

- Manage customer escalations, troubleshoot problems, and ensure timely resolution.

- Advocate for customers internally, providing feedback to product and development teams to improve features and usability.

- Drive customer retention and reduce churn by ensuring customers realize continuous value from our solutions.

Required Skills & Qualifications:

- Bachelor's /master's degree in Business, Marketing, Communications, or related field.

- 4+ years of experience in customer success, account management, or related client-facing roles.

- Strong interpersonal and communication skills, with the ability to manage diverse customer relationships.

- Problem-solving mindset and ability to manage multiple priorities effectively.

- Familiarity with CRM and customer success platforms (e. , Salesforce, Gainsight, HubSpot).

- Ability to analyze customer data and metrics to inform strategies.

- Customer-centric attitude with a passion for delivering exceptional servi