Marks and Spencer - Area Manager

The Area Manager

Role Responsibilities:

Sales & Commercial Execution

- Monitor daily sales performance across stores; support store teams with corrective actions where needed.

- Assist in merchandise planning and provide inputs to improve assortment and stock mix.

- Leverage local store data (footfall, conversion, product performance) to support revenue growth.

- Ensure timely execution of promotions, markdowns, and pricing changes.

Store Operations & Compliance

- Conduct frequent store visits to assess stock accuracy, service standards, and visual merchandising.

- Support store openings and minor refurbishments within the assigned area.

- Guide stores in implementing marketing and brand initiatives at the ground level.

- Ensure stores comply with audit, hygiene, and mystery shopper expectations.

Profitability & Cost Control

- Monitor key expense heads such as manpower, utilities, and consumables.

- Recommend and oversee small-scale store maintenance or repair spends within approved limits.

- Ensure shrinkage is minimized by reinforcing stock management processes and loss prevention protocols.

Team Management & Support

- Supervise and support Store Managers in day-to-day operations.

- Act as a coach to build team capability and ensure optimal staffing across stores.

- Encourage recognition and accountability, promoting a positive work environment.

- Collaborate with HR to support hiring, onboarding, and training within the area.

Customer Service & Brand Standards

- Review store feedback and customer complaints to drive service improvements.

- Maintain brand integrity through consistent store presentation, grooming, and adherence to VM standards.

Key Deliverables

- Strong store-level operational compliance and SOP adherence.

- Improved profitability through cost controls and low shrinkage.

- Engaged and trained teams with high performance and low attrition.

- Positive customer experience and consistent brand presentation.

Experience & Education

Experience: A minimum of 5-7 years of experience in retail management, with a minimum of 2 years in a multi-store or area management role.

Education: A Bachelor's and Master's degree in Business Administration, Management, or a related field is preferred.