Job Title - Market Head Branch Banking

Location - Bangalore

Department - Branch Banking

Reporting To - Zonal Head Branch Banking

Role Overview

The Market Head Branch Banking will be responsible for driving business growth, profitability, and customer experience across a cluster of branches in Bangalore. The role requires strong leadership in retail liabilities, assets, third-party products, wealth management, and customer service while ensuring compliance, operational excellence, and people development.

Key Responsibilities

Business Development & Revenue Growth

- Drive acquisition of new-to-bank customers across retail and affluent segments.

- Achieve business targets for deposits, assets, fee income, wealth management, and third-party product sales.

- Build and grow market share by expanding branch banking presence and enhancing product penetration.

- Develop strategies for cross-sell, up-sell, and portfolio deepening.

Client Relationship & Service Excellence

- Ensure superior customer experience across all branches under the market.

- Build and nurture long-term relationships with HNI, SME, and retail clients.

- Drive Net Promoter Score (NPS) and service quality standards.

Leadership & People Management

- Lead, coach, and mentor Branch Managers, Relationship Managers, and front-line staff.

- Build a high-performance culture through training, motivation, and succession planning.

- Ensure manpower productivity and retention across branches.

Risk, Compliance & Operations

- Ensure adherence to all regulatory and bank compliance policies.

- Monitor operational controls, risk management frameworks, and audit standards.

- Maintain a culture of governance, ethical conduct, and operational excellence.

Strategic Initiatives & Market Expansion

- Analyze market trends, competitor strategies, and customer insights to shape business strategy.

- Partner with product, digital, and marketing teams to drive innovation and customer engagement.

- Contribute to branch expansion, new business initiatives, and digital adoption.

Key Skills & Competencies

- Strong knowledge of Retail/Branch Banking, Liabilities, Assets, Wealth, and TPP.

- Proven track record of delivering business growth and profitability.

- Excellent leadership, coaching, and team management skills.

- Strong analytical, strategic thinking, and execution capabilities.

- Customer-centric approach with high relationship management skills.

- In-depth understanding of compliance, risk, and regulatory frameworks.

Qualifications & Experience

- Postgraduate/MBA or equivalent qualification in Business/Finance.

- 1520 years of experience in Branch Banking/Consumer Banking, with at least 10 years in leadership roles.

- Prior experience in managing multiple branches/large teams is essential.