Manager - VIP Service

Manager VIP Service

Bengaluru | 58 Yrs Experience | MBA Preferred

Whats This All About?

If you believe love is a serious business (and also a messy, beautiful, high-stakes one), this role is your playground.

As the Manager VIP Service, youll lead a crew of 40+ passionate advisors who dont just handle callsthey rewrite love stories. This isnt just customer serviceits customer obsession.

You'll blend operations, coaching, customer experience, and tech enablement into one slick, high-impact function. Youll own outcomes, not just outputs. Real connections > cold conversions.

If you've spent 3+ years or more in one role building something that matteredand loved every minute of the chaosyou're exactly who we're looking for.

What Youll Do (Like a Pro):

Read Between the Lines:

- Customers dont always say what they need. Youll train your team to listen harder, respond smarter, and personalize everything.

Build Love without Friction:

- Map the journey. Spot the leaks. Kill the clutter. Then rebuild a seamless experience so smooth, it feels like destiny.

Lead like You Actually Care:

- Coach, not command. Grow talent. Make your team feel like a championship squadnot a call center.

Make Tech Work for People:

- AI, dashboards, automationsbring it all together to eliminate the mundane and elevate the meaningful.

Run It Like a Founder:

- Youll be the GM of your own zone. P&L mind-set. Metrics accountability. Always thinking scale, never settling for survival.

Turn Tough Days around:

- Escalations? You own them. Cranky customers? You charm them. You don't deflectyou deliver.

Who You Are:

- Customer-first, always: You lose sleep over a bad experience and cheer louder than anyone when your team gets it right.

- Builder energy: You love creating order from chaos, designing systems, and making things betterconstantly.

- People whisperer + Data junkie: You manage with heart and with numbers. EQ + IQ = You.

- Been there, built that: At least one solid 3+ year stint where you led a large B2C team and drove real business impact. Stability with velocity? Yes please.

- Pressure-tester: Youve done hard things, and youre better for it. Deadlines dont scare you. Fire drills? You bring the extinguisher and the pep talk.

What Youll Get:

- A mission with meaning: Youre not selling socks. Youre helping people find soulmates.

- Speed, not red tape: We move fast, we fix fast, and we dont do politics.

- Autonomy + Accountability: Your zone, your team, your growth story.

- Insane learning curve: High-growth org. High-responsibility role. High-reward journey.

- Tribe of doers: Smart, kind, purpose-led teammates who will have your back (and push you forward).

Still Reading?

Thats a sign. Lets rewrite the love story of Indian matchmakingtogether.

Apply now. Be the reason two people say I do.