Manager - Vendor & Operations

Job Description: Vendor & Operations Manager.

Experience: 3-6 years (preferably in D2C, or consumer brands in home dcor space).

Working Days: Six days a week.

Key Responsibilities:

- Vendor & Partner Coordination: Manage daily communication with vendors, printers, framers, logistics partners, and artists.

- Onboard new collaborators and align all parties to production timelines.

- Order Fulfilment & Quality Control: Oversee the end-to-end fulfilment process, ensuring timely dispatch, packaging quality, and a consistent customer experience.

- Catalog & Listing Management: Maintain product listings across platforms - including titles, descriptions, tags, pricing, and inventory accuracy.

- Operations Tracking & Reporting: Create and manage trackers for orders, inventory, production timelines, and payments using tools like Google Sheets or Notion.

- Process Design & SOPs: Develop and improve standard operating procedures across fulfilment, vendor workflows, and issue resolution to ensure repeatability and scale.

- On-Ground Execution & Escalations: Proactively resolve operational bottlenecks and manage day-to-day challenges with a solutions-first approach.

- Sales Support: Participate in light sales or client-facing conversations when required, maintaining a customer-first attitude.