Manager - Service Delivery - Recruitment/Staffing Firm

Responsibilities:

Requirement Management & Assignment:

- Immediately address new job requirements as they are received from the Vendor Management System (VMS).

- Collaborate with the Resource Manager (RM) and Recruiters to ensure prompt assignment of all incoming requirements.

- Thoroughly review each job description before assigning it to a recruiter.

- Clearly highlight the essential required skills within the job description before forwarding it to the recruiter.

- Proactively identify any missing information, inappropriate rates, or lack of clarity in the requirement details and escalate these issues to the Account Manager for resolution.

- Work closely with Account Managers to obtain necessary additional information for the recruiting team to effectively source candidates.

Recruiter Capacity Planning & Allocation:

- Analyze the current workload and availability of recruiters.

- Coordinate with the Recruiting Manager to confirm recruiter availability before assigning new requirements.

- Ensure all requirements are assigned to available recruiters as quickly as possible, minimizing any delays in the process.

Submission Management & Follow-up:

- Monitor and ensure that candidate submissions are made within the agreed-upon timeframe after requirement assignment, with an emphasis on faster turnaround for urgent ("HOT") requisitions.

- Diligently follow up with recruiters on the status of submissions and request regular updates.

Quality Assurance:

- Conduct thorough quality checks of candidate resumes before they are submitted to clients, ensuring they meet the specified requirements.

VMS Management:

- Accurately accept and reject job requirements within the client's Vendor Management System (VMS).

Communication & Liaison:

- Effectively communicate any urgent ("heads-up") requirements relayed by Account Managers to the relevant recruiting team members.

- Act as a primary liaison between the Account Management team and the Recruiting team, facilitating clear and efficient communication flow.

Performance Reporting & Analysis:

- Generate daily reports on key performance indicators (KPIs) related to delivery metrics.

- Analyze performance data to identify trends, bottlenecks, and areas for improvement.

Strategy & Improvement:

- Proactively make recommendations and develop strategies aimed at enhancing delivery efficiency and improving key performance metrics for assigned clients.

Compliance & Policy Adherence:

- Ensure that all candidate submittals strictly adhere to and maintain the client's established policies, procedures, and guidelines.

Auditing & Monitoring:

- Conduct regular audits of candidate submissions and all activities surrounding the assigned client accounts to ensure compliance and quality.

- Continuously monitor and promptly follow up on all emails, documents, and other forms of communication related to assigned clients.

Interview Coordination Support:

- Track interview notification emails and proactively ensure that Account Managers are sending interview requests to clients for all relevant candidates.

Offer Management Support:

- Monitor the offer process to ensure offers are accurately generated and sent out to candidates in a timely manner.

Qualifications:

- Master's degree in Human Resources, Business Administration, or a related field is preferred.

- Proven experience (5+ years) in a service delivery role within the recruitment/staffing industry.

- Strong understanding of the recruitment lifecycle and best practices.

- Experience working with Vendor Management Systems (VMS) and Applicant Tracking Systems (ATS).

- Excellent knowledge of recruitment metrics and reporting.

- Familiarity with client policies, procedures, and compliance guidelines in a staffing environment.

Skills:

- Strong Organizational Skills: Ability to manage multiple tasks, prioritize effectively, and maintain meticulous records.

- Excellent Communication Skills: Clear and concise verbal and written communication skills to interact effectively with internal teams and clients.

- Problem-Solving Skills: Ability to identify and resolve issues promptly and efficiently.

- Analytical Skills: Ability to analyze data, identify trends, and generate insightful reports.

- Interpersonal Skills: Ability to build strong working relationships with team members and stakeholders.

- Time Management Skills: Ability to manage time effectively and meet tight deadlines.

- Attention to Detail: High level of accuracy and attention to detail in all tasks.

- Proactive Approach: Ability to anticipate potential issues and take preventative action.

- Leadership & Coordination: Ability to guide and coordinate the efforts of the recruiting team.

- Proficiency in Recruitment Tools: Experience using VMS platforms and other recruitment-related software