Manager- Process Excellence & Digital Transformation (RPA & Gen AI)
Job Description:
Key Roles & Responsibilities:
- Co-innovate with our clients to outline transformation roadmaps
- Identification of Opportunity by conducting detailed Process Discoveries &/Customer Journey Mapping
- Support delivery, account management, sales teams in problem solving and driving business growth
- Develop Innovative solutions which helps in addressing the identified people, process, technology opportunities
- Lead innovation related discussion with the clients during pre-sales meetings, client orals, Due Diligence, site visits, business review meetings, innovation councils and Consulting engagements
- Work closely with project management, IT, delivery teams to implement solutions as designed and monitor results / impact
- Create a culture of problem solving by imparting trainings
- Identify new technologies which can help us improve CNX &/ our clients business processes
- Improve existing technology assets/ offerings by contributing in refining product backlogs and by supporting POCs
Desired Skills/Preferred Qualifications:
- Comprehensive understanding of Business Process Service & CX business & associated channels
- Solution Building Business Transformation Roadmaps
- Transformation / Process Re-engineering (RPA, Cognitive, Bots, Messaging, Analytics, Lean / Six Sigma
- Strong understanding of AI enabled Conversation Bots(Chat Bots, Email Bots, Social Bots, Knowledge Bots, etc)
- Proven experience in conducting Process Discoveries & write Process Design Documents
- Lean Six Sigma BB / MBB Certification would be preferable
- Strong Stakeholder/ client management experience
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