Manager - Order To Cash

Drive Improvement / Innovation in Business Process:

- Analyze Tickets and CRs and recommend improvement areas

- Work with L2 team to drive SAP standard solution usage and conduct training on the same for the key users.

- Validate change request viz-a-viz standard solution and recommend options on benefit vs. cost, prioritization to DPEx lead for consideration.

- Review Root causes and propose and drive preventative solutions.

- Drive the Solutioning for complex Change requests and assess impact of cross functional changes to mitigate risk.

Drive Innovations:

- Responsible for overall delivery of the stream / Products

- Drive rigor in documentation including Corrective and Preventive Action (CAPA)

- Validate the CR solution by the support team and ensure proper documentation.

- Review the Root Cause Analysis (RCA) & CAPA for P1 and P2 issues and ensure right documentation.

Collaborate with Business Leaders:

- Align with Business leads on fortnightly basis to identify the pain areas, concerns and prepare a roadmap to address the same

- Regular connect with Business for identifying improvement opportunities in respective stream.

- Seek opportunities to improve delivery and close process gaps

Drive Operational Excellence

- Act as a knowledge bridge between Business, DPEx and support team & Forecast for Just in Time requirements to Project Manager for better fulfilment.

- Create Monthly release plan & Effort Estimation for new developments

- Responsible for solutioning, effort estimations & alignment with stake holders on new initiatives. & Responsible to present & review the SAP changes as a part of Change Control Board

- Responsible to connect SME's / Innovation teams in PwC for presenting solutions that needs cross applications / products expertise.

- Acting as a point of contact for business for the function & Tracking and managing all business metrics

- Reduction in the volume of repeat incidents with a timeframe