Job Title: Manager - Operations.
Department: Operations.
Specialty: Home Health.
Location: Chennai / Bangalore.
Job Summary:
We are seeking a highly motivated and experienced Senior Manager Operations to oversee the day-to-day operations of the company. The ideal candidate will be responsible for streamlining processes, managing a team, optimizing productivity, and ensuring smooth operational execution. This position demands strong leadership skills, operational expertise, and the ability to drive efficiency improvements across all operational areas.
Key Responsibilities:
Operations Management:
- Monitor and improve performance metrics such as cost control, productivity, quality, and on-time delivery.
- Identify operational issues and proactively implement solutions.
- Develop and implement operational strategies to achieve short-term and long-term business goals.
Team Leadership:
- Conduct regular team meetings, performance reviews, and training programs.
- Foster a positive work environment and ensure adherence to company policies and procedures.
Process Optimization:
- Analyze workflows and operational processes, identifying areas for improvement.
- Implement process improvements to increase efficiency, reduce costs, and enhance customer satisfaction.
- Utilize technology and systems to automate and streamline operations.
Quality Assurance:
- Establish and monitor key performance indicators (KPIs) to track quality and operational standards.
- Ensure adherence to company quality policies and regulatory requirements.
- Resolve customer issues and complaints promptly, ensuring customer satisfaction.
Cross-Department Collaboration:
- Work closely with other departments (Sales, HR, Finance, etc.) to ensure smooth collaboration and alignment of business objectives.
- Assist in forecasting and planning to meet operational demands and business needs.
Reporting & Analysis:
- Prepare regular reports on operational performance, including productivity, costs, and quality.
- Present analysis and recommendations to senior management for strategic decision-making.
Qualifications & Skills:
Education: Bachelor's degree or a master's degree or relevant certifications is a plus.
Experience:
- 10-15 years of experience in operations management in US healthcare (Coding).
- Proven track record of managing teams, driving process improvements, and achieving operational goals.
Skills:
- Strong leadership and team management skills.
- Excellent problem-solving and decision-making abilities.
- Proficiency in using operational management tools and software.
- Strong organizational and multitasking skills.
- Excellent communication skills, both written and verbal.
- Knowledge of budgeting and financial management.
- Ability to adapt to changing business needs and priorities.
Personal Attributes:
- Detail-oriented with a focus on efficiency and quality.
- Strategic thinker with a hands-on approach to execution.
- Proactive, self-motivated, and results driven.
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