Manager - Operations

Job Summary

- We are seeking an experienced and detail-oriented Operations Manager to oversee business operations, streamline processes, and ensure organizational efficiency.

- The role involves managing cross-functional teams, improving workflows, implementing policies, and driving operational excellence to support business growth.

- Oversee daily business operations across departments (HR, Finance, Admin, IT, Customer Support, etc.

- Develop, implement, and monitor SOPs (Standard Operating Procedures) for efficient workflows.

- Ensure smooth execution of client projects, service delivery, and support functions.

- Identify gaps in operations and implement process improvements.

- Monitor KPIs, operational dashboards, and ensure SLA adherence.

- Work with leadership to align operations with organizational goals and strategic priorities.

- Supervise and mentor operations staff, ensuring productivity and accountability.

- Manage vendor relationships and contracts for outsourced services.

- Coordinate resource allocation to ensure timely delivery of services and projects.

- Ensure compliance with company policies, industry regulations, and legal standards.

- Support audits, documentation, and reporting requirements.

- Identify risks in operations and develop mitigation strategies.

- Collaborate with finance teams on budgeting, forecasting, and cost optimization.

- Track operational expenses and ensure cost-effective resource utilization.

- Generate reports on performance metrics, resource utilization, and process efficiency.

- Communicate operational updates and recommendations to senior management.

- Act as a bridge between leadership and cross-functional teams.