Manager - Operations

- The brand was established with the vision to change the way handloom textiles are sold and presented in India, to reinforce and assert the traditional textile's place in fashion's luxury platform.

- The brand offers the sophisticated consumer at both national and international levels a very distinct product line based on the principles of heritage and artisanship.

Role & Responsibilities:

Position: Operation Manager

Reports To: Director / CEO.

Core Objective:

Key Responsibilities:

Strategic Planning & Execution:

- Develop and implement operational strategies aligned with company objectives.

- Work closely with top management on business planning, resource allocation, and process development.

- Monitor key performance indicators (KPIs) and drive operational improvements.

Team Leadership & Coordination:

- Lead and manage cross-functional teams (Production, Logistics, Sales Ops, Customer Service, etc.

- Define goals, allocate tasks, and evaluate team performance.

- Build a culture of accountability, continuous improvement, and operational discipline.

Process & Efficiency Management:

- Design, implement, and optimize standard operating procedures (SOPs) across departments.

- Identify process gaps and develop action plans to enhance productivity and reduce inefficiencies.

- Oversee vendor management, procurement coordination, and resource utilization.

Logistics, Inventory & Supply Chain Oversight:

- Ensure smooth coordination between warehouse, logistics, production, and sales teams.

- Monitor inventory levels, stock planning, and movement of goods to avoid shortages or overstocking.

- Ensure timely inward/outward movement, dispatches, and supply chain flow.

Customer & Sales Operations Support:

- Coordinate with the sales and marketing teams to ensure timely execution of sales orders and deliveries.

- Oversee service levels, lead times, and customer experience-related operational processes.

- Manage escalations and implement corrective actions for operational challenges affecting customers.

Reporting:

- Prepare regular reports on operations, team performance, and project updates for management.

Technology & Automation:

- Identify opportunities for automation and digitization of operational processes.

- Coordinate with IT and relevant teams to implement systems such as ERP, CRM, and dashboards for better control.

Preferred Skills & Competencies:

- Strong leadership and organizational abilities.

- Analytical mindset with attention to detail and process orientation.

- Effective communication, problem-solving, and decision-making skills.

- Proficiency in Excel, ERP systems, and project management tools.