Manager - Learning & Development - Retail Business

Manager - Learning & Development

Role:

- Design training programs for retail staff customer service and sales techniques.

- Develop onboarding programs for new hires to ensure quick integration.

- Implement e-learning modules and in-store training for scalability.

- Identify skill gaps through training needs analysis (TNA) and feedback from store audits.

- Coach store managers on team leadership and employee engagement.

- Ensure all retail staff complete mandatory training (e.g., POS systems, safety protocols, anti-harassment).

- Partner with external trainers or brands for specialized product training.

- Design executive coaching, mentorship programs, and high-potential (HiPo) employee development.

- Conduct workshops on soft skills (communication, time management, emotional intelligence).

- Collaborate with department heads for role-specific upskilling.

- Oversee Learning Management System (LMS) and digital learning tools

- Track training effectiveness via KPIs (completion rates, employee feedback, performance improvement).

Skills:

- Employee Engagement: Foster a culture of continuous learning

- Budget Management: Optimize L&D spend while maximizing impact

- Feedback Loops: Regularly assess program effectiveness and iterate

- Proficiency in LMS, e-learning tools (Articulate 360, Adobe Captivate)

- Strong facilitation, stakeholder management, and data-driven decision-making