Manager - Customer Service - Logistics Business

Hiring for leading Logistics Company

Location: Mumbai

Role Purpose: To oversee the operations on-call B2B booking operations, manage day-to-day activities, ensure exceptional service delivery, and collaborate with cross-functional teams to meet client expectations. To deliver strong leadership, problem-solving, and communication skills to support a seamless travel experience for corporate clients.

Key Responsibilities:

- Supervise and support the cab booking team to ensure timely and accurate service delivery.

- Allocate tasks and manage team schedules to handle peak hours efficiently.

- Oversee the execution of bookings to ensure adherence to service-level agreements.

- Maintain various booking trackers and vendor billing MIS and invoices.

- Build and maintain strong relationships with corporate clients.

- Identify and implement strategies to optimize cab booking processes and improve efficiency.

- Ensure compliance with company policies, vehicle regulations, and safety standards.

Functional Skills:

- Excellent organizational and multitasking abilities.

- Experience in team management, preferably in transportation or logistics operations.

- Strong problem-solving skills and the ability to handle high-pressure situations.

Other Skills:

- Customer-focused mindset with a commitment to service excellence.

- Analytical thinking and attention to detail.

- Leadership and team-building skills.