Manager - Customer Relationship Management - Real Estate

CRM Manager - Real Estate

Qualifications and Requirements:

- Degree in Business Administration, Real Estate, Finance, or a related field.

- Candidate with good experience in post-sales service up to disbursement of property

- Proven experience in customer relationship management, collections, and stakeholder management in the real estate industry.

- Proficiency in Microsoft Excel, including advanced functions and data analysis.

- Strong communication and interpersonal skills.

- Good communication skills.

- Pleasing personality.

- Real estate knowledge.

- Strong MIS skills

Role: Senior Manager/Team Lead - CRM

Experience: 5- 10 y

Location: Andheri, Mumbai

Job Summary:

- We are seeking an experienced and skilled Senior Manager/Team Lead - CRM to join our team.

- The successful candidate will be responsible for managing customer relationships, ensuring timely collections, handling stakeholder management, and maintaining accurate MIS reports.

- The ideal candidate will be detail-oriented, possess strong communication skills, and have experience in handling documentation for property registration and loan disbursement.

Key Responsibilities:

- Customer Relationship Management: Build and maintain relationships with the entire customer base assigned, ensuring constant engagement with customers during the life cycle and moments of planned spontaneity.

- Customer Support: Assist customers on bank loans disbursements, receipt demand letters, and statement of accounts.

- MIS and Collection Forecast: Maintain MIS and closely work with the team for preparation of collection forecasts.

- Internal Coordination: Coordinate with internal teams and site teams for customer updates.

- Query Resolution: Meet customers to solve queries and ensure 100% satisfactory resolution.

- Post-TAT Booking Customer Services: Manage post-TAT booking customer services till delivery/possession stage.

- Timely Payment Collections: Ensure timely payment dues, against demands generated with construction progress, sending reminders, and ensuring TDS payments.

Desired Skills:

- Communication Skills: Excellent communication and interpersonal skills.

- Documentation: Experience in handling documentation for property registration and loan disbursement.

- Analytical Skills: Strong analytical skills to maintain MIS and collection forecasts.

- Team Player: Ability to work collaboratively with internal teams and site teams.