Manager - Customer Relationship

Customer Relationship Manager

Experience: 2-5 Years

Job Type: Full-time

Job Overview:

We are seeking a dedicated and experienced Customer Relationship Manager to join our team.

With 2 to 5 years of hands-on experience in customer relationship management, you'll be responsible for building and maintaining strong, long-lasting relationships with our clients.

You'll play a pivotal role in ensuring exceptional customer experiences and driving customer satisfaction.

If you have a passion for customer-centricity and the skills to back it up, we'd like to hear from you.

Responsibilities:

- Develop and implement end-to-end CRM campaigns and customer journeys designed to drive user acquisition and engagement.

- Proactively communicate with customers to gather feedback, address their inquiries, and continuously refine our customer relationship strategy.

- Monitor and analyze customer behavior and feedback to identify opportunities for improvement in our products, services, and overall customer experience.

- Track and report on key performance metrics related to CRM campaigns and customer journeys to assess effectiveness and inform future strategies.

Required Skills:

- 2-5 years of experience in handling CRM tools.

- Strong understanding and practical experience with CRM software such as Hubspot, Clevertap, Gupshup, or similar platforms.

- Proven ability in Customer Relationship Management (CRM), including developing and executing campaigns.

- Excellent communication and interpersonal skills to build rapport and manage client relationships effectively.

- Strong analytical skills to monitor customer behavior and campaign performance.

- Ability to work independently and as part of a team in a fast-paced environment.

- A passion for delivering exceptional customer experiences