Manager - Customer Marketing - Recruitment Solutions Firm

About us:

- The global hiring revolution is shaping a future where talent can thrive everywhere, driving innovation and progress on a global scale.

- Multiplier is at the forefront of this change.

- By removing barriers and simplifying global hiring, we're creating a level playing field where businesses and individuals - (like you) - can compete, grow, and succeed, regardless of geography.

- Multiplier empowers companies to hire, onboard, manage, and pay talent in 150+ countries, quickly and compliantly.

- Our mission is to build a world without limits, where ambitious businesses can look beyond borders to build their global dream teams.

- Our unified employment platform, complete with world-class EOR, AOR and Global Payroll products, means it has never been easier to seize the global hiring opportunity.

- We're backed by some of the best in the business, (Sequoia, DST, and Tiger Global), are led by industry-leading experts, scaling fast, and seeking brilliant like-minded enthusiasts to join our team.

- The future is borderless.

- Let's build it together.

About the Role:

- We are looking for a Customer Marketing Manager to drive customer retention, growth, and advocacy by working closely with our Customer Success and Sales teams.

- This role will be instrumental in identifying strategies that enhance customer engagement, build strong relationships, and create impactful moments that turn our customers into passionate advocates.

Key Responsibilities:

Champion Advocacy & Retention Initiatives: Develop and execute the Multiplier Champions Awards program to recognize and celebrate our most engaged customers.

Customer Council Engagement: Lead the establishment and growth of customer councils in different regions, driving participation, fostering peer-to-peer networking, and ensuring feedback loops that inform Multiplier's roadmap.

Drive Wow Moments: Identify and execute strategic initiatives that create delightful and memorable experiences for customers at key touchpoints across their journey with Multiplier.

Cross-functional Collaboration: Work closely with Customer Success, Sales, and Product teams to ensure customer marketing efforts align with business goals and customer needs.

Customer Storytelling & Case Studies: Capture and promote customer success stories, testimonials, and case studies to showcase the impact of Multiplier's solutions.

Engagement & Growth Campaigns: Develop and implement marketing campaigns that drive customer retention, expansion, and referrals.

Data-Driven Decision Making: Analyze customer engagement metrics and feedback to continuously refine strategies and improve customer experiences.

What We're Looking For:

- 5+ years of experience in customer marketing, advocacy, or a similar role in a B2B SaaS environment.

- Strong ability to build relationships with customers and internal stakeholders.

- Experience running customer engagement programs, community initiatives, or awards programs.

- Excellent communication and storytelling skills, with the ability to craft compelling narratives.

- Data-driven mindset with experience analyzing customer data to drive insights and improvements.

- A proactive and creative approach to problem-solving and customer engagement.

What We Offer:

- High-impact role with the chance to play a key role in a rapidly growing company.

- Full autonomy in your role, with the flexibility to work remotely.

- Work with a passionate, energetic, and diverse team.

- Competitive benefits, recognition programs, and career development opportunities.

- Attractive ESOPs, giving you a stake in the company's success.

- Comprehensive health insurance coverage for you and your family's well-being.

- Generous holiday policy.

- A company that genuinely invests in your professional success.

- Equal Employment Opportunity.

- Multiplier is an equal opportunity employer: we value diversity.

- We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.