Manager - Client Relationship & Success

Job Summary:

As the Manager Client Success, you will be responsible for fostering strong client relationships, ensuring client satisfaction, and driving revenue growth through strategic engagement. You will play a pivotal role in retaining clients, identifying new opportunities for collaboration, and delivering a world-class experience that aligns with our companys values.

Key Responsibilities:

Client Success Leadership:

- Serve as the primary point of contact for assigned clients, ensuring their goals are met through our solutions.

- Lead client onboarding processes to set clear expectations and foster long-term partnerships.

Retention Strategies:

- Design and execute strategies to minimize client churn and enhance loyalty.

- Proactively address client concerns and challenges, delivering timely resolutions.

Revenue Growth:

- Identify and pursue upselling and cross-selling opportunities that add value to client projects.

- Collaborate with sales and technical teams to create tailored proposals that align with client needs.

Performance Monitoring and Reporting:

- Track and analyze key client success metrics, including retention rates and revenue contributions.

- Provide regular reports to senior management on client success outcomes and areas for improvement.

Team Collaboration:

- Coordinate with development, sales, and customer support teams to ensure seamless delivery of services.

- Advocate for clients within the organization, driving improvements based on their feedback.

Market Insight and Strategy:

- Stay informed about industry trends, competitor offerings, and emerging technologies.

- Use market insights to recommend enhancements to company services and solutions.

Client Relationship Management:

- Act as the main liaison between the client and internal teams.

- Build and maintain strong, long-lasting client relationships.

- Understand client goals, industry, and competitive landscape.

Strategy & Campaign Management:

- Develop, present, and execute digital marketing strategies tailored to client needs.

- Oversee multi-channel campaigns including SEO, SEM, social media, email marketing, and paid ads.

- Collaborate with content, design, and development teams to ensure timely campaign execution.

Performance Tracking & Reporting:

- Monitor campaign performance and optimize based on key metrics (ROI, CTR, engagement, etc.).

- Prepare and deliver regular reports and insights to clients.

- Conduct monthly and quarterly review meetings with clients to discuss performance and new

opportunities.

Project Coordination:

- Manage timelines, deliverables, and expectations across projects.

- Ensure client requests and feedback are communicated and implemented effectively.

Upselling & Growth:

- Identify opportunities for account growth and upselling new services.

- Contribute to client retention and revenue growth targets.

Qualifications and Skills:

- Bachelors degree in Business, Marketing, or a related field.

- Proven experience in client relationship management, ideally within the web and app development industry.

- Strong understanding of client retention and revenue growth strategies.

- Exceptional communication and negotiation skills.

- Proficiency in CRM software and data analysis tools.

- Ability to manage multiple clients and projects simultaneously.

- Results-driven mindset with a passion for delivering exceptional client experiences.

- Focus on Project Success and Client success. Lead the team to achieve both company and client objectives.