Manager - Client Implementation

Key Responsibilities:

- Lead and manage the Client Implementation team, including Client Implementation Specialists and Senior Specialists, to ensure quality and timely delivery of client implementations.

- Execute client implementations directly when necessary to support the team and ensure project success.

- Mentor and support team members in employee development, process adherence, and best practices related to client implementation.

- Handle first-level client escalations, resolving issues promptly and maintaining client satisfaction.

- Monitor and evaluate team performance, reporting insights and recommendations for improvement to senior leadership.

- Collaborate cross-functionally to enhance client onboarding and implementation processes.

Knowledge, Skills, and Abilities:

- Strong knowledge of HR/Payroll Outsourcing and/or Professional Employer Organization (PEO) industry.

- Experience with HRIS, CRM, or similar systems.

- Proven leadership and supervisory skills with the ability to motivate and guide a team.

- Solid understanding of payroll and tax regulations and processes.

- Strong analytical and problem-solving skills.

- Excellent time management and organizational abilities.

- Effective verbal and written communication skills.

- Project management capabilities.

- Proficiency in Microsoft Office and related productivity tools