Manager - Business Operations

Job Description:

- Business Performance Management - Reporting, Action planning & execution to meet goals (Monthly, Weekly, Yearly, Ad-hoc)

- Weekly Financial & Sales KPI tracking & reporting (Pipeline, Revenue etc.)

- Weekly Operational KPI tracking & reporting (Time sheeting & Resource Utilization)

- Prepare Monthly Business Reports for sharing with Board & Executive Management

- Governance & Contract Support (Customer/Partner engagement & timely/accurate execution of contracts)

- Customer Operations (Monthly on-time & accurate invoicing per customer contract, Collections)

- Responsible for implementation of business operations process & tools (Sales pipeline tracking, Contract management tools, Time-sheeting etc)

- Maintain an accurate sales pipeline & revenue tracker to enable timely decisions that ensures achievement of sufficient pipeline to achieve the revenue goal

- Closely work with customers & finance to ensure on-time payments against invoices, ensuring <15% outstanding collections over 90 days

- Lead development of new contracts & templates to support formalization of customer and partner agreements in compliance with governance & legal advice

- Support drafting of customer and partner contracts (NDAs, new contracts & amendments).

- Obtain formal approvals & signoffs on them by complying to the governance process.