Manager - Business Development - Staffing

Urgent Hiring for Sr. Manager - Business Development Staffing Services

Location: Gurugram

WFO: 5 Days in a week

Job Responsibilities:

- Business Development: Identify growth opportunities and develop strategies to expand business with existing clients, ensuring consistency in service delivery. Identify, connect & establish business with new potential clients.

- Client Relationship Management: Establish and nurture strong relationships with clients and stakeholders. Act as a key point of contact for clients, understanding their requirements, and ensuring timely and satisfactory project deliveries. Maintain a client-centric approach, striving to achieve high client satisfaction scores and fostering long-term client retention.

Resource Training and Retention:

- Should be able to provide the best resource as per the client requirement.

- Focus on skills and competency development for employees to enhance their capabilities.

- Implement measures to increase engagement, motivation, and longevity within the organization.

- Operations Management & Service Delivery: Take charge of day-to-day operations, ensuring smooth and efficient functioning across all departments. Develop and maintain policies and procedures to streamline processes and enhance overall productivity.

- Contracts, Documentation & Compliance: Review and draft Statements of Work (SOWs), Master Service Agreements (MSAs), and Purchase Orders (POs) to ensure accurate and comprehensive contractual arrangements.

- Financial Management: Ensure timely submission of invoices and closely monitor collections on a monthly basis to maintain healthy cash flow.

- Reporting and Accountability: Provide timely and effective reports for meetings with key account stakeholders, and manage escalations when necessary, maintaining accountability and transparency.

- Business Metrics: Define and fulfill metrics for all the areas of responsibility, monitoring key performance indicators (KPIs) to drive continuous improvement.