Manager - Analytics - Customer Insights

We're Hiring: Manager - Analytics (Customer Insights) | Remote | GCC

Seeking a Manager, Analytics - Customer Insights (IC Role) to lead Voice of Customer (VOC) initiatives . This role involves project management, data analytics, and collaboration with US teams to enhance customer experience. Leverage SAS BI, Verint, and Qualtrics to drive impactful business solutions.

Location: Remote (India-based)

CTC: Up to 18 LPA

Experience: 2+ years in SAS, SQL, Python, and project management (Jira, Agile) with exposure to Voice of Customer (VOC) data.

Key Responsibilities:

- Collaborate with data warehouse, data lake, and file management teams to ensure VOC data accuracy.

- Work on end-to-end analytics projects - from scoping to delivery, solving business problems through advanced analytics.

- Use analytical techniques & automation to generate insights, improve decision-making, and reduce cycle time.

- Deliver projects with a focus on timelines, accuracy, and compliance.

- Contribute to internal initiatives and special projects to enhance analytics capabilities.

Required Skills & Experience:

- Hands-on experience in SQL, SAS, Python or similar programming languages.

- Proficiency in Tableau and project management tools (Jira, Agile).

- Ability to work with multiple data sources and operating systems.

- Strong communication skills (written & verbal).

- Expertise in Microsoft Office Suite (Excel, Word, PowerPoint, Outlook).

Why Join Our client?

- Work on high-impact projects with a leading GCC.

- Remote flexibility with a competitive compensation package.

- Collaborate with industry experts and grow in an advanced analytics environment.