Lotus Interworks - Director - Customer Success & Retention - Simplia

Role: Director - Customer Success & Retention (Digital Marketing SMB's)

Location: Remote - India

Shift: 7PM - 4AM IST

About Simplia Inc:

Simplia Inc. is a cutting-edge AI-powered tech company based in Los Angeles, specializing in providing small to mid-sized businesses with custom digital solutions, including websites, marketing services, and operational tools. Our innovative approach is powered by advanced AI-driven platforms that empower businesses to achieve unparalleled efficiency and growth.

Position Overview:

We are seeking a strategic and data-driven Director - Revenue Retention to join our growing team. This critical leadership role will focus on maximizing customer lifetime value and driving sustainable revenue growth through effective retention strategies and proactive customer engagement.

Key Responsibilities:

- Develop and implement comprehensive retention strategies to minimize customer churn and maximize recurring revenue.

- Lead initiatives to increase customer engagement, satisfaction, and product adoption.

- Analyze customer behavior patterns and retention metrics to identify actionable opportunities for improvement.

- Collaborate with Product, Marketing, and Customer Success teams to enhance the overall customer experience.

- Create and maintain accurate revenue forecasting models with a focus on retained revenue.

- Design and implement early warning systems to identify and address at-risk accounts proactively.

- Lead customer outreach programs to strengthen relationships and foster loyalty.

- Establish and monitor KPIs and reporting frameworks to evaluate retention success and inform strategic decisions.

Required Qualifications:

- 8+ years of experience in revenue retention, customer success, or a related role.

- Proven track record of improving retention rates and increasing customer lifetime value.

- Strong analytical and problem-solving skills with a data-driven approach to decision-making.

- Experience with SaaS or subscription-based business models.

- Exceptional stakeholder management and cross-functional collaboration skills.

- Bachelor's degree in Business, Marketing, or a related field.

Preferred Qualifications:

- Experience in the AI/ML or digital marketing industry.

- Experience in preparing Meta and Google campaigns for SMBs in the North American market.

- Proficiency with retention analytics tools and CRM platforms.

- MBA or an advanced degree in a relevant discipline.

- Startup experience with a proven ability to thrive in a dynamic environment.

- Familiarity with AI-driven products and solutions.