Livspace - Regional Head - Operations

Description

- As a Regional Operations Head, you will own project deliveries with successful installation of modular products (Kitchen, Wardrobe, Storages, Furniture & Decor) and essential home improvement services across a region. Own customer experience by driving predictability & efficiency of the team's project delivery capability with a razor sharp focus on quality.

- Lead, motivate, train and manage Managers, Supervisors, Installation teams on a day to day basis.

- Focus on improving internal and vendor efficiencies by improving quality levels, decreasing installation times and minimizing costs.

- Build/Design new processes and re-engineer existing ones at city/central level to improve productivity and ensure all our processes mature to handle exponential growth and complexities.

- Build governance mechanisms (implementing, monitoring & maintaining standards) to ensure process compliance at city level, establish processes that facilitates continuous improvement across all verticals.

- Working with cross-functional teams and improving their impact on Last Mile Delivery by analysing and improving the data points available.

Skills And Expertise

- Graduate/MBA (from a Tier 1 School) in Operational/Supply Chain/Operational Research.

- 5 to 7 years' overall experience with 3+ years' experience as City / Regional / Central head positions with MNCs or unicorn start-ups.

- Preferred experience in Consulting/Operations/E-Commerce domain.

- People management skills (direct team reporting in past roles a must).

- Strong attention to detail and excellent written and oral communication skills required.

- Structured thought process and strong analytical ability.

- Ability to thrive in a fast-paced start-up environment.

- Operations Excellence with a strong understanding of operations processes and customer experience required to maximize business

- Experience in developing and implementing measurement systems, processes, and procedures for complex situations.

- Creative thinker with the ability to think strategically and execute methodically.

- Customer-Centric approach while facing and addressing gaps in the processes/systems.

- Demonstrated ability to dive deep into understanding our business, our projects, and opportunities to improve the outcomes of our strategic projects and programs.

- Interpersonal and leadership experience drives change through a strong ability to influence business partners and execute ideas through to completion.