Lead - Product Support - IT

Role Description:

- This is a full-time, on-site role located in Pune for a Lead, Product Support.

- The Lead, Product Support will be responsible for overseeing daily operations of product support, ensuring customer satisfaction, and resolving complex issues.

- Additional tasks include coordinating with various teams, managing escalations, analyzing trends to improve support processes, and providing high-quality customer service.

Qualifications:

- CPP / FPC must with strong HCM domain expertise.

- Preference of 5+ years of HCM product experience.

- Experience in Product Support and Customer Support.

- Strong Analytical Skills and ability to identify and resolve issues.

- Excellent Communication skills and a focus on Customer Satisfaction.

- Ability to manage escalations and coordinate with cross-functional teams.

- Experience in a leadership role is a plus.

- Bachelor's degree / MBA in a relevant field.