L'Oreal - Senior Manager - Business Automation

We have a suitable opportunity in the Consumer Products Division for the position of Senior Manager - Business Automation. In this role, you will be responsible for Design, Development and Deployment of Automation tools for the commercial teams. You should have a minimum of 7 years' relevant experience in Business Automation, Commercial Operations, and Project Management.

The location of the job will be Mumbai - HO.-

Key Responsibilities:

Planning and Development:

- Understanding the current state of processes, bottlenecks, and potential for improvement

- Analyzing business processes to pinpoint areas where automation can bring the most significant benefits, such as cost reduction, increased speed, or improved accuracy

- Explore best in class solutions in organizations to identify solutions to improve field force efficiency.

- Evaluating and recommending the best automation tools and platforms for different business needs. This requires staying up-to-date on the latest automation technologies and trends.

Implementation and Management:

- Managing the entire automation lifecycle, from selecting appropriate technologies and vendors to deploying and testing solutions. This often involves collaborating with IT teams and other stakeholders.

- Leading automation projects, ensuring they stay on track and within budget. This includes managing timelines, resources, and communication with project teams.

- Evaluating and selecting automation vendors, negotiating contracts, and managing ongoing relationships. This includes monitoring vendor performance and ensuring compliance with service level agreements (SLAs)

- Continuously monitoring automated systems to ensure they are performing as expected and addressing any technical issues that arise. This includes implementing performance metrics and reporting on key indicators.

Communications:

- Working closely with different business units and stakeholders to understand their needs and ensure that automation solutions meet their requirements. This involves effective communication and collaboration skills.

- Leading change management initiatives to ensure smooth adoption of automation across the organization. This includes addressing employee concerns and providing training and support.

- Providing technical expertise and support to project teams and other stakeholders. This includes troubleshooting issues, providing training, and developing best practices.

- Internal and External Interactions: Commercial teams, tech, external vendors and Zone Stakeholders.

Team Size: Individual Contributor.

Physical Demands (e.g. % travel): Travel will be need based

Education: Post Graduate & above

Relevant Experience: Prior experience in DMS, Automation, Project Management in FMCG or Consulting.