KritiLabs Technologies - Assistant Manager - Operations

Job description:

Summary:

The Assistant Manager Operations will be responsible for overseeing the operational activities of multiple terminals in one or more states. This role requires strong leadership, communication and organizational skills to ensure efficient and effective operations that align with company objectives.

Roles and Responsibilities:

- Execute the Defined process according to SLA.

- Coordinate customer service operations and find ways to ensure customer Satisfaction.

- Oversee the implementation of technology solutions for the customers as per their requirements.

- Ensure smooth relation with customers and internal team.

- Mentor and motivate teams to achieve productivity and engagement.

- Report on operational performance and suggest improvements.

- Collaborating with senior management to formulate strategy.

- Identifying and mitigating operational risks, ensuring that the organization can function effectively and overcome unexpected challenges.

- Identifying inefficiencies in operational processes and implementing changes that increase Efficiency.

- Working collaboratively with internal stakeholders, external partners and customers to achieve operational goals.

- Designing, implementing, and maintaining a quality management system that ensures consistent quality throughout all operational processes.

Requirements and skills:

- Proven experience in leading Operations or similar leadership role

- Knowledge of data analytics and reporting

- Outstanding communication and negotiation skills

- Excellent organizational and leadership ability

- Analytical mind

- Problem-solving aptitude

Location: Hyderabad

Experience: 6- 10 years

Languages: Hindi, Telugu and English are mandatory, Other languages are an added advantage