Kran - Account Manager

The Account Manager Projects will serve as the primary liaison between the client and the organization, ensuring successful project delivery, client satisfaction, and account growth.

The role demands a balance of relationship management, project oversight, and commercial acumen, with accountability for meeting client needs while maintaining organizational profitability and efficiency.

Experience: 10 - 15 Years.

Location: Trivandrum (Willing to travel across the country as per project requirements).

Client Relationship Management

- Build and maintain strong, long-term relationships with key stakeholders.

- Understand client business objectives, challenges, and future requirements.

- Ensure timely communication of project progress, risks, and issues.

Project Oversight & Delivery Support

- Oversee project execution in collaboration with Project Managers and internal teams.

- Ensure adherence to agreed project scope, timelines, and quality standards.

- Support requirement gathering, clarifications, and approvals from the client side.

- Monitor and track project health through regular reviews and reports.

Commercial & Contractual Management

- Ensure compliance with client contracts, SLAs, and deliverables.

- Track financial aspects of the account billing, invoicing, and collections.

- Identify and facilitate opportunities for change requests, upselling, and cross-selling.

Risk & Issue Management

- Serve as the escalation point for client concerns.

- Proactively identify risks that may impact delivery or client satisfaction.

- Drive resolution of issues by coordinating with internal and client teams.

Strategic Account Growth

- Identify opportunities for account expansion and new project engagements.

- Collaborate with Business Development teams for proposal preparation and presentations.

- Contribute to account planning, forecasting, and strategic initiatives.

Internal Coordination & Reporting

- Act as the clients representative within the organization, ensuring delivery alignment.

- Share client feedback with delivery and leadership teams for continuous improvement.

- Provide regular status updates, reports, and dashboards to management.

Skills & Competencies

- Excellent client relationship and stakeholder management skills.

- Strong communication, negotiation, and presentation abilities.

- Commercial awareness with ability to manage budgets and contracts.

- Problem-solving and conflict resolution skills.

- Ability to multitask and manage priorities across multiple projects.

- Should be a team player.

- Good communication skills in English & Hindi (both written and verbal).

- Proficiency in MS Office Suite and Project Management tools (MS Project, JIRA, etc.

Qualification Required:

- Bachelors degree in Business Administration, Management, IT or related field (MBA preferred).

- 10 -15 years of experience in Account Management (IT Projects), Client Engagement or Project Management (IT government projects).

- Proven track record of managing large accounts/projects with multiple stakeholders.

- Strong understanding of project management methodologies and practices.

- Experience in handling contracts, SLAs, and financial tracking for projects.