KLAY Schools - Manager - Process Excellence

Manager - Process Excellence will be responsible for executing process improvement initiatives, optimizing operational workflows, and ensuring process compliance with organizational standards at the regional level. This role will play a crucial part in enhancing service quality, reducing costs, and driving operational efficiency across multiple centres within a designated region.

Key Responsibilities:

- Process Improvement & Standardization: Implement and monitor process excellence initiatives to enhance efficiency, quality, and compliance across the region.

- Operational Efficiency & Cost Optimization: Identify and execute region-specific projects that improve productivity, reduce operational costs, and streamline workflows.

- Customer Experience & Satisfaction: Collaborate with centre teams to enhance customer experience by implementing data-driven service improvements.

- Compliance & Quality Assurance: Ensure all centres in the region adhere to company policies, regulatory requirements, and quality standards.

- Change Management & Implementation: Support the rollout of new processes and technology-driven automation projects, ensuring seamless adoption at the regional level.

- Data & Performance Analytics: Leverage key performance metrics to monitor regional performance and identify areas for improvement.

- Training & Capability Building: Guide centre teams on process excellence methodologies, fostering a culture of continuous improvement.

- Stakeholder Collaboration: Work closely with cross-functional teams, including operations, finance, HR, and IT, to align regional execution with organizational goals.

Key JOB Requirements:

- Bachelor's/Master's degree in Business, Operations, Engineering, or a related field.

- Six Sigma Green Belt (or higher) certification is mandatory.

- 8+ years of experience in process excellence, operational excellence, or transformation roles, preferably in a service-intensive industry.

- Strong knowledge of process automation, compliance frameworks, and lean methodologies.

- Hands-on experience with cost optimization, revenue enhancement, and customer experiences initiatives.

- Ability to drive change management and execute process transformation projects.

- Strong analytical, stakeholder management, and problem-solving skills.

- Proficiency in data analytics, process mapping tools, and automation technologies.