Key Accounts Manager - SaaS

Role Overview:

- As a Key Accounts Manager, you will be the primary point of contact for our existing partners and clients, ensuring they maximize their potential.

- You will be responsible for partner engagement, growth initiatives, and Go-To-Market (GTM) execution, working closely with internal teams to drive business success.

Key Responsibilities:

Regular Partner Engagement & Relationship Management:

- Maintain regular cadence with existing partners through structured check-ins and business reviews.

- Act as a key point of contact, addressing partner queries, providing support, and ensuring smooth collaboration.

- Strengthen relationships to improve partner satisfaction, retention, and long-term success.

Partner Growth & Expansion:

- Identify and execute growth opportunities for partners to increase revenue and market penetration.

- Develop tailored partner success roadmaps, ensuring alignment with client's strategic goals.

- Collaborate with sales and marketing teams to optimize partner offerings and maximize impact.

Partner Growth Programs & Enablement:

- Design and implement structured partner growth programs to enhance engagement and productivity.

- Provide training, insights, and resources to equip partners with the latest product updates and best practices.

- Monitor partner performance and identify areas for optimization through data-driven analysis.

Partner Go-To-Market (GTM) Strategy:

- Work closely with partners to develop and execute joint GTM strategies, driving demand generation and revenue growth.

- Align partner marketing initiatives with client's product launches, campaigns, and market trends.

- Collaborate with internal teams to ensure seamless execution of GTM activities.

What You Bring?

- 3-6 years of experience in Partner Management, Account Management, or Business Development in a SaaS/B2B tech environment.

- Proven track record of managing and growing existing partnerships.

- Strong understanding of B2B SaaS, CPaaS (Communication Platform as a Service), WhatsApp Business API, and digital marketing solutions.

- Excellent communication, relationship-building, and problem-solving skills.