Key Account Manager - Retail Business

Key Accounts Manager

Key Responsibilities:

- Act as the primary point of contact for assigned international retail accounts.

- Manage the complete order lifecycle from confirmation to on-time delivery.

- Coordinate with production, supply chain, QA, and logistics to ensure flawless execution.

- Provide regular updates to clients and resolve issues proactively.

- Ensure compliance with international standards (quality, audits, packaging, and documentation).

- Identify and pursue opportunities to expand business with existing and new accounts.

- Monitor sales performance, competitor activity, and market trends to support growth.

Key Skills & Competencies:

- Proven experience in managing key international retail accounts.

- Strong relationship management, negotiation, and communication skills.

- Knowledge of cookware manufacturing processes and global compliance standards.

- Expertise in export merchandising, order execution, and supply chain coordination.

- Proficiency in MS Excel, PowerPoint, ERP / SAP.

- Self-driven, detail-oriented, and capable of thriving in a fast-paced international environment.

Qualifications:

- Graduate/Postgraduate in Business, Marketing, International Trade, or related field.

- 10 to 12 years of relevant experience in key account management/export business (preferably cookware, kitchenware, or home category).

- Prior experience in handling large-format international retailers is mandatory.