Key Account Manager - IT

Key Account Manager Support

About the Role:

We are looking for a Key Account Manager Support to act as the primary liaison between our organization and key clients. The role focuses on post-sales relationship management, issue resolution, and ensuring high levels of client satisfaction. You will work closely with cross-functional teams to address client needs, support ongoing operations, and drive account growth opportunities.

Key Responsibilities:

- Serve as the main point of contact for assigned key accounts, ensuring prompt and effective issue resolution.

- Manage day-to-day client queries, escalations, and support requests.

- Build and maintain strong, long-term relationships with client stakeholders.

- Understand client requirements and coordinate with internal teams to deliver solutions in a timely manner.

- Monitor account health, identify potential risks, and proactively address them.

- Ensure adherence to agreed SLAs and quality benchmarks.

- Provide regular account performance updates and feedback to internal teams.

- Support renewals, upselling, and cross-selling initiatives in collaboration with the sales team.

Required Skills & Experience:

- Education: Bachelors degree in Business Administration, Management, or related field.

- Experience: 3 to 6 years in account management, client servicing, or support roles, preferably in [industry/domain].

- Strong communication, interpersonal, and problem-solving skills.

- Ability to manage multiple accounts and priorities in a fast-paced environment.

- Proficiency in CRM tools and MS Office Suite.

- Customer-first mindset with a proactive approach.

Preferred Qualifications

- Experience in managing enterprise/B2B clients.

- Exposure to SaaS, telecom, or IT services environment.

- Knowledge of ticketing and support management systems.

Why Join Us?

- Be part of a client-focused, high-performance team.

- Opportunity to work with leading brands and drive client success.

- Competitive compensation with growth opportunities