Key Account Manager - eCommerce - FMCG

Key Account Manager - E-commerce

Location: Ahmedabad

Function: E-commerce

Reporting To: Head of E-commerce

Experience: 1-5 Years

Industry: Food / FMCG

About the Role

We're looking for someone who thrives in ambiguity, moves with speed, and treats the business like their own. You won't be handed playbooks - you'll be writing them.

As a Key Account Manager, you'll lead the growth of select e-commerce or quick commerce accounts - the ones that move fast and demand even faster thinking.

You'll own everything that moves the needle: P&L, visibility, supply, relationships, and ROI.

If you enjoy solving problems, spotting opportunities, and building with intent - this role's for you.

What You'll Own

P&L Ownership

- Own end-to-end performance for your assigned accounts

- Identify growth levers, plug inefficiencies, and scale sustainably

Platform Relationships

- Build strong connects with category, marketing and commercial teams

- Ensure your platform champions the brand - across campaigns and conversations

Operations & Supply

- Finalize assortments, monitor fill rates, and drive forecasting with SCM

- Ensure hygiene in returns, claims, and reconciliations

Campaigns & Visibility

- Own merchandising, content, pricing, and search/display execution

- Activate impactful campaigns across seasonality, brand moments, and platform events

Planning & Budgeting

- Build the annual marketing calendar for your platforms

- Allocate spends based on brand priorities, seasonality, and ROI

- Track performance and make smart, fast course corrections

Insights & Impact

- Dive deep into consumer behavior, competitor actions, and platform data

- Translate insights into sharp, executable moves

Cross-functional Hustle

- Collaborate with Brand, SCM, Finance and Analytics teams

- Lead projects across launches, fill-rate improvement, platform audits, and more

What You Bring

- 1-5 years in the FMCG / Food industry

- Hands-on experience in e-commerce or quick commerce platforms

- Strong analytical skills, Excel comfort, and decision-making instincts

- Proven ability to manage external stakeholders and internal chaos

- A bias for action, curiosity for data, and hunger to grow

- Bachelor's or MBA from a Tier 1 / Tier 2 institute