Key Account Manager - B2B SaaS/Artificial Intelligence Business

About the job:

About the Role:

As a Key Account Manager, you will own client onboarding and drive long-term success by bridging business needs with product implementation.

You'll work closely with both clients and internal teams to ensure smooth go-lives, proactively resolve bottlenecks, and deliver measurable value.

The role requires strong business acumen, a solid technical understanding, and the ability to manage multiple stakeholders with a sharp and assertive approach.

Youll be responsible for tracking key metrics (like time-to-go-live), knowing when to escalate, and ensuring a seamless client experience.

Your responsibilities will be:

- Lead end-to-end client onboarding in collaboration with solution experts on the product side.

- Understand both the technical solution and the clients business objectives to align implementation accordingly.

- Act as the key liaison from the business side, ensuring client goals are translated into actionable plans.

- Demonstrate street-smart decision-making and a pushy-yet-professional attitude to drive results and timelines.

- Proactively identify and resolve client-side bottlenecks to accelerate time-to-value.

- Manage and influence internal and external stakeholders to keep projects on track.

- Monitor time-to-go-live, and track progress diligently. Escalate issues appropriately and at the right time to prevent delays and maintain client satisfaction.

- Build long-term client relationships by ensuring a smooth onboarding experience and ongoing success.

You will be a good fit, if you have:

- 4+ years of experience working in a tech or SaaS environment.

- Hands-on experience onboarding new clients and driving them to go-live.

- Strong understanding of product capabilities and the ability to translate technical solutions into business outcomes.

- Prior experience managing accounts as a Key Account Manager or in a similar client-facing role.

- Excellent stakeholder management skills with the ability to push for outcomes while maintaining relationships.

- Demonstrated ability to debottleneck client issues and escalate appropriately.

- Comfortable working with KPIs such as number of days to go live and tracking performance metrics.

- Strong business acumen and a client-first mindset