Key Account Management - IT Infrastructure Solutions

Position: Key Account Management

Experience: 4 Years

Location-Jaipur

Skills: End Computing, Networking, Server Storage, Backup Solutions, IT Infrastructure, Firewall

Key Responsibilities:

- Account Management: Develop and maintain relationships with key clients, understanding their IT infrastructure needs and offering tailored solutions.

- Sales Strategy & Execution: Identify sales opportunities for end computing, networking, server storage, backup solutions, and firewall technologies. Drive solutions that meet the unique requirements of key accounts.

- Customer Success: Ensure clients are effectively utilizing IT infrastructure solutions, providing ongoing support, troubleshooting, and ensuring high customer satisfaction.

- Solution Selling: Present, promote, and sell IT infrastructure solutions to customers, including networking, server storage, backup solutions, and firewall products.

- Collaboration: Work closely with the sales, technical, and support teams to ensure a seamless delivery of solutions and services.

- Account Planning: Develop and execute strategic account plans, setting clear goals and targets for each key account.

- Revenue Growth: Identify new opportunities within existing accounts to drive business expansion. Regularly review client contracts, pricing, and service levels to maximize revenue.

- Reporting & Analysis: Prepare regular account status reports, outlining progress, performance, opportunities, and challenges to senior management.

- Market Research: Stay informed of industry trends, competitor activities, and evolving customer needs to offer relevant solutions.

Qualifications and Skills:

- Experience: Minimum of 4 years in key account management or sales with a focus on IT infrastructure solutions (end computing, networking, server storage, backup solutions, firewall).

- Technical Expertise: Strong understanding of IT infrastructure components, including end computing, networking, server storage, backup solutions, and firewalls.

- Client Relationship Management: Proven experience in managing and growing relationships with key clients, ensuring long-term success and satisfaction.

- Solution Selling: Ability to sell complex IT infrastructure solutions and services, with a deep understanding of customer needs and business challenges.

- Communication Skills: Strong presentation, negotiation, and communication skills, both verbal and written.

- Problem Solving: Ability to troubleshoot client issues and provide effective, timely solutions.

- Sales Orientation: Target-driven, with a proven track record of meeting and exceeding sales goals.

- Education: Any educational background is acceptable, but a degree in IT, Business Administration, or a related field is preferred.